This privacy policy explains how Toronto Auto Spa collects, uses, and protects personal information obtained through our online platform and in the course of providing our services. Protecting your privacy is important to us.
About Us
Toronto Auto Spa, located at 185 Dufferin Street, Toronto, Ontario, M6K 1Y9, Canada, is the data controller responsible for the processing of personal information described in this policy.
Information We Collect
We may collect personal information when you use our site, request our services, or communicate with us. The types of information we collect may include:
- Contact information such as your name, email address (if provided through a form), and phone number (if provided).
- Vehicle details necessary for providing services (e.g., make, model, license plate number).
- Information about the services you request or receive.
- Payment information (processed securely by third-party providers if payments are made online, we do not store full payment card details).
- Information you provide when you communicate with us.
- Technical information automatically collected when you visit our site, including IP address, browser type, operating system, and usage data.
How We Collect Information
We collect information:
- Directly from you when you interact with our site, request services, or communicate with us.
- Automatically as you navigate through our site using cookies and similar tracking technologies.
How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage the services you request, including scheduling and completing auto care services.
- To communicate with you about your service requests, appointments, and inquiries.
- To process transactions and payments for services.
- To improve our services and develop new offerings.
- To understand how our site is used and to improve user experience.
- To send you marketing communications about our services or special offers, where you have given consent or where permitted by law (you can opt out at any time).
- To comply with legal obligations and protect our legal rights.
- To detect and prevent fraud or other malicious activity.
Legal Basis for Processing
We process personal information based on the following legal grounds:
- Your consent: Where you have given us clear consent to process your personal information for a specific purpose.
- Necessity for a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided these do not override your fundamental rights and freedoms (e.g., for service improvement, marketing, fraud prevention).
- Legal obligation: Where processing is necessary to comply with a legal or regulatory obligation.
Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers who perform services on our behalf, such as payment processors, IT service providers, and marketing platforms. These providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
- Legal authorities, regulators, or other third parties if required by law or necessary to protect our rights or the safety of others.
- In connection with a merger, sale, or acquisition of our business, in which case your information may be transferred to the new entity.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will vary depending on the type of information and the purpose of processing.
Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you.
- The right to request rectification of inaccurate or incomplete information.
- The right to request erasure of your personal information under certain conditions.
- The right to restrict or object to the processing of your personal information.
- The right to data portability, allowing you to receive your information in a structured, commonly used, and machine-readable format.
- The right to withdraw consent at any time, where our processing is based on consent.
To exercise these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our site may use cookies and similar technologies to collect information about your browsing activities. This helps us operate and improve the site, personalize your experience, and analyze usage. You can manage your cookie preferences through your browser settings.
Children's Privacy
Our online platform and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected information from a child without proper consent, we will take steps to delete it.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will be made available through our online platform.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Toronto Auto Spa
185 Dufferin Street
Toronto, Ontario
M6K 1Y9
Canada